Hero Platform
Detect online threats and resolve issues before they escalate
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Welcome to the Hero Platform
Our market-leading Hero Platform arms our customers with the tools to detect online threats at scale, defend their brand, audiences and IP at speed, and respond to issues before they escalate.
Detect, track and address areas of concern, Defend against specific threats and hide harmful content on owned channels, and Resolve online harm to de-escalate issues, support healthy conversations, and retain customers.
Book a Demo of The Hero Platform
See The Hero Platform in action and understand how our solution fits into your everyday workflow.
Detect online harm to see the big picture
The Hero platform deploys our latest AI to accurately identify and classify online harms across diverse online social networks in real time and at scale. Focus resources where they have most impact, by using our network analysis to quickly identify signals of organised threat campaigns.
Our award-winning machine learning classifiers enable nuanced decision making by incorporating linguistic context and intent to go beyond keyword detection.
Defend against online harm
The Hero Platform defends brands, communities and individuals by removing online harms from view in real time, at scale and at the touch of a button. Minimise the impact of online toxicity on users and customers and protect brand integrity.
72% of consumers are more likely to support brands that visibly tackle identity-based hostility, intolerance and toxicity on their channels.
Resolve online harm with the power of counter-speech
Go beyond detection and resolve online toxicity and threats to customer wellbeing. The Hero Platform automatically suggests responses to online harms based on our scientifically validated approach to counter-speech.
The science behind our Generative AI counter-speech is proven to integrate users without censoring them, reducing negative interactions by up to 65%.
Reduce Costs & Improve Efficiency
The Hero Platform reduces the spend and impact on human resource. Human moderation is costly and resource heavy, and repeated exposure to disturbing content can negatively impact mental health.
The Hero Platform identifies over 95% of online harms in real-time allowing for speedy detection and resolution.
Remove Bias
The Hero Platform is designed to identify context and nuance, leading to fewer false negatives.
Human moderators are susceptible to biases and subjective judgements which may not align with community or brand guidelines.
Continuous Iteration
Our strategic relationship with civil society partners provides access to vast amounts of human expert annotated data. This allows our AI to continually learn about emerging online harms and evolving language patterns; meaning we advance faster than our competitors.
Support and Grow
Respond effectively to online harms and cultivate a welcoming, safe environment that builds trust and encourages engagement across all demographics.
Attract diverse audiences, build new fanbases and expand reach and revenue.
Protect Brand Integrity
Take a proactive stance and keep your brand safe. Dis and misinformation can dramatically damage brand reputation, influencing consumer decision making and inhibiting spending.
Use the Hero Platform to monitor, identify and detect issues before they escalate and respond swiftly with confidence. Close the window of opportunity for brand, product and reputational damage.
The Hero Platform’s state-of-the art classifiers can identify misuse of logos, naming conventions and associated brand motifs. Protect your IP, cut detection time and minimise the infringement window.
Build Safer Online Communities and Grow Revenue
50% of consumers lose trust in brands if exposed to toxic content on their online platforms.
Customers are more likely to be loyal to brands that demonstrate commitment to inclusion and wellbeing on their channels. Maximise route to sale opportunities and improve customer touch-points by acting against online toxicity.
What you do impacts society. Show genuine accountability to company and stakeholder values by actively promoting safe, diverse and inclusive online communities.
Customers who we’ve helped
Sports
Protecting Players and Officials with FAW
Nisien worked with FAW to move away from reactive reporting of online harm after matches to always-on protection of players’ wellbeing.